Arrg! I just got my bill from Comcast today and my awesome low introductory rate has ended. After enjoying a low rate for a year ($49 a month for 25 Gig and Basic TV), my bill just skyrocketed by almost 30 bucks. I was getting a good deal originally, now it sucks eggs. Every year this happens to my Comcast bill, and every year I have to negotiate a new rate. But I have a method for lowering my Comcast bill that always works. Here’s how I did it…
First – Let me explain my cable bill
I have the lowest possible bill I can get from Comcast. I was only paying $49 a month for both the internet and TV when we started our service. I admit, my wife and I are cable cutters and we rarely watch regular TV. We mostly read books and stream movies from the internet. That’s why we have just the basic TV offering from Comcast in our package deal. If it were up to me, we would cut the TV part out of our cable bill entirely if we could, but Comcast raises the internet rate if you unbundle for Internet only service, so I just add the least expensive basic TV service offered to my bundle. The TV package is not in HD, but who cares, I don’t watch network TV anyway. In a nutshell, we were paying for 25 Gig Internet speed and just Basic TV for around $39 a month before the taxes and fees are added, making our bill a total of $49 a month.
And today I found that our Comcast cable bill increased from $49 a month to $76 a month.
1) Do your research and shop around for another provider – even if your other options suck
Up here in northern Washington our choices of internet service providers are limited to just two providers (Comcast and Frontier). We can get super fast internet from Comcast, or we can get DSL from Frontier. I know what you are thinking, DSL sucks for speed, and you are right, it does suck. But when you pick up the phone and talk to Comcast, you may have to threaten them with cancelling your service because you are going with a different provider.
I called the other internet provider and asked if my home was in their coverage area. Luckily it was. However, DSL is slower, and the cost ended to be about the same as what was being offered by Comcast. Frontier offers a lower cost internet, but if you read the small print, you have to get phone service at an an extra $20 per month to get that good deal. It doesn’t matter, I now had another option to show Comcast if they did not lower my rate.
2) Call Comcast and be prepared to tell them you are going to leave them if they don’t get you a better deal
When I called Comcast today, I tried to be as pleasant as could possibly be. I have found I can get what you want if you are as sweet as honey. The poor Comcast guy at the other end of the phone is just doing his job. I figure if I am super nice to them, they will give me what I want – a lower Comcast bill. If I get all crazy and angry about my bill – they probably are not going to be helpful at all.
Here’s how my phone call to Comcast went...
I called Comcast and the phone was answered by a robot (of course).
I told the robot I wanted “Accounts and Billing”.
A real person answered the next time (hey only one pass on the phone tree – I knew lady luck was on my side).
The Comcast representative was pleasant and courteous and he asked me for the reason for my call.
I told them my Comcast bill just recently increased by $30 a month. I asked them why this happened to me and what can I do about it.
The Comcast rep told me my introductory rate ended and that’s why it went up.
I said “Wow – that’s a really big increase, is there something we can do about it?”
He asked me if I liked my service that I have (Basic Video and HSD Performance 25).
I told him I hardly ever watch TV, and I mostly stream videos from YouTube and Amazon Prime. I said my internet hardly ever goes down, so I am generally happy with the service I use.
I just pleasantly told him I want my bill to be lower than what it was raised to.
The Comcast representative offered me the same package that was offered at my introductory rate, but with an increase of $10 per month, instead of the $30 as was shown on my bill.
I thought about it for a while, and thought it was better than the $30 increase they automatically were giving me.
I also checked the current introductory rates from Comcast, and the representative was offering me better than what was offered online to new customers.
I accepted their offer.
So I just saved $20 a month by calling them and pleasantly asking them what we can do about my rate increase.
It pays to be nice, but be prepared to leave if necessary.
Luckily, I did not have to threaten Comcast with leaving them as a customer. Although I was prepared to leave if I had to. Even though I would have gained nothing by switching to a slower internet provider with DSL, I would have left Comcast on principal for raising my rates this high originally. Comcast does not want to lose your money as a customer. I believe that’s why they have a customer retention department. Just
Did I wuss out by not playing hard ball and not asking for the original introductory price? Maybe. But I did save $20 on my bill by giving them a call.